Shipping Policy

Shipping Guidelines:
All in-stock orders normally are shipped within 1-2 business days. Back orders are shipped usually within 1-3 weeks.
All orders are shipped complete unless instructions to back order or cancel back orders are received at the time the order is placed. We will follow up on any order approaching the scheduled due date that will not be able to ship complete. Please let us know if your order is time-sensitive so we can schedule an appropriate ship date.

All orders are shipped UPS Ground unless otherwise specified. Expedited air shipments are available.

Same-Day Shipping:
Same-day shipping is only available if you request Overnight, 2 Day and 3 Day service. Orders received before noon (Mountain Standard Time) will be processed with no additional charges.

If you must have something, please order by phone so we can get the order processed immediately. Only in-stock items are available for same-day shipment.

Out-of-stock items:
If a product is out of stock, it usually takes 1-3 weeks to receive it. If you need something faster, please call and inquire whether the item is available for an expedited drop ship.

Carriers:
We ship exclusively UPS. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Regular delivery hours are Monday through Friday, 7-5. We do not guarantee the arrival date of the packages for residential deliveries.

NONCONTINENTAL USA ADDRESSES:
Yes, we ship to Hawaii, Alaska, Puerto Rico, Guam and the U.S. Virgin Islands addresses, using UPS Air (Next Day or 2nd Day). You must call and order by phone to get proper shipping charges.

International Shipping:
We will ship anywhere in the world. Customers are responsible for duties and tariffs. Please call or e-mail us for a shipping quote.

Shortage/Damage:
Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Discrepancies:
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Contact us by phone or email to file a report. Replacement orders are sent UPS Ground. If your order was time sensitive, let us know so we can expedite delivery.

International Shipping Guidelines:
Delivery time are normally 10-14 business days and may take up to 4 weeks for international shipping. US Government has placed extra measures in monitoring parcels coming in and out of United States due to current Iraq situation and these extra measures will prolong delivery time for oversea countries mainly in clearing customs, delivery time may take an extra 1-2 weeks.

All orders are shipped complete unless instructions to back order or cancel back orders are received at the time the order is placed. We will follow up on any order approaching the scheduled due date that will not be able to ship complete. Please let us know if your order is time-sensitive so we can schedule an appropriazte ship date.

Reply Within 10 Days:
After you place your order on-line, we will confirm your order and shipping costs via email. All applicable shipping charges will be added to your merchandise total. You must E-Mail us back with your approval of the quoted Shipping / Handling charges within 10 days or the order will be cancelled.

Payment Options:
Wire Transfer - We only accept payment in U.S. funds via wire transfer. When you checkout you will given information banking information.

Shipping:
Carriers - International orders will be shipped via UPS Global. If you would like a different service, please contact us and we will quote you a price for the service.

Tracking Number:
You will recieve an e-mail once your order has been shipped giving you the shipping company's website and the tracking number. That way you can see where your order is anytime you wish!

Customs - Tarriffs, Taxes, Duties, Fees:
WE ARE NOT RESPONSIBLE FOR ANY DUTIES, TAXES, OR OTHER FEES THAT MAY BE IMPOSED BY CUSTOMS WHEN YOUR PACKAGE REACHES YOUR COUNTRY. We are unable to provide you with information about duties, taxes, or other fees that may originate in your country. By placing an order, you agree to accept any and all charges that may be in addition to regular shipping costs. If you choose to not pay for these fees, then you abandon your package and are not entitled to any refund. Once the package leaves the United States, the package is your responsibility to either claim or abandon.

For our mutual protection, all packages are insured for the exact value of your order. We will NOT tell a shipping company that the value of the package is less than it actually is, or state "NO COMMERCIAL VALUE". Please do not request us to ship or mark them any other way.

Check with your local authorities
Some of our products may be restricted for import and possession in your country. It is your responsibility to ensure that the product you are ordering is legal to possess. Although we may not be restricted by United States law to export an item, it may still be unlawful for you to import and/or possess these items.

As the buyer you become the importer of record and it is your responsibility to ensure that you are abiding by all local and international laws pertaining to importing and possessing anything you order. No refunds will be given for packages confiscated by customs outside the United States.

If your shipment is confiscated by customs:
If your shipment is confiscated by United States customs, you may be entitled to a refund or reshipment. However, once the package leaves the United States, it then becomes your responsibility to either reclaim or abandon the shipment. No refunds will be issued for packages confiscated by customs outside the United States.

Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. Preferred PC makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the U.S.

Out-of-stock items:
If a product is out of stock, it usually takes 1-3 weeks to receive it. If you need something faster, please call and inquire whether the item is available for an expedited drop ship.

Shortage/Damage:
Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Discrepancies:
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.